We care about our products and logically do our best to deliver them to you in top condition. However, it does happen occasionally that an order breaks down during transport or something else happens that allows you to make a warranty claim. Legally, you are required to report the defect to us within two months of discovering it. If the defect is within the warranty, we will provide repair or replacement at no charge.
It can always happen that something doesn’t go quite as planned. We encourage you to first report complaints to us by emailing [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting Webshop Keurmerk via https://www.keurmerk.info/nl/consumenten/melden/. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.