Shipping and returns

Phipower is based in the Netherlands.

We ship our products to all European Union countries at the following conditions:

Shipping costs
We charge shipping costs related to the size and weight of the shipment. You can check shipping costs at checkout after entering the destination country. For some products and countries, no shipping costs apply.

Average shipping costs by country
The average shipping costs for an order by country are:

Netherlands: € 0

Belgium: €0

Germany: €9.50 – 19.50 (ex. taxes)

Denmark: €9.50 – 19.50 (ex. taxes)

England: €9.50 – 19.50 (ex. taxes)

Finland: €9.50 – 19.50 (ex. taxes)

France: €9.50 – 19.50 (ex. taxes)

Italy: €9.50 – 19.50 (ex. taxes)

Austria: €9.50 – 19.50 (ex. taxes)

Portugal: €9.50 – 19.50 (ex. taxes)

Spain: €9.50 – 19.50 (ex. taxes)

Sweden: € 9.50 – 19.50 (ex. taxes)

Other countries within the European Union: €19.50 – 29.50 (ex. taxes)

Average delivery time by country
The average delivery time of an order by country:

Netherlands: 1 business day

Belgium: 1 business day

Germany: 2 – 3 working days

Denmark: 2 – 3 working days

England: 5 – 7 working days

Finland: 3 – 6 working days

France: 2 – 4 working days

Italy: 2 – 5 working days

Austria: 3 – 5 working days

Portugal: 3 – 5 working days

Spain: 3 – 5 working days

Sweden: 2 – 5 working days

Other countries within the European Union: 5 – 12 working days

Countries within the European Union that we ship to are:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia , Spain, Sweden, United Kingdom.

Import duties do not apply to countries within the European Union.

Other countries within Europe and the rest of the world.
Currently, we do not ship to countries outside the European Union.

Return Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (minus our shipping costs) or exchange the product for another, similar or not. You can return a product up to 30 days from the date of purchase. Any product you return must be in the same condition in which you received it and in its original packaging.

Steps to take for return:
1) Fill out the return form below with your name, order number, email address and reason for return and click send. You will receive the return form in your mailbox.

2) print out the return form (which you received by email) and return it along with the product (properly and securely packed in the original packaging and outer box) to the following address:

Return address:
Markenhaven 28
3826 AC Amersfoort
The Netherlands

Other questions
If you have any further questions, you can always call us during business hours at: 085-303 35 00.